Wednesday, February 11, 2009


No picture with this entry. I just wanted to take this opportunity to mention an awesome example of an SL content creator helping their customers to solve problems. Recently a friend of mine went to Signature Skins for one of their "Blaze" skins (which is very hot IMO). Basically what happened is that once he bought the skin, the SL asset servers ate it. I'm sure many of you know how frustrating that can be.

What did he do? Well, to his credit he didn't freak out. He went through the usual steps one should take in order to try and retrieve the item. He used the search and filtering functions to make sure the folder/skin was not still in his inventory somehwere. He also cleared his cache and re-logged, hoping that this might bring the item back. When it was clear that his purchase was really, truly gone from his inventory, he took a deep breath and proceeded to write a calm factual non-accusatory notecard detailing what had happened and sent it off to the creator, Simple Spad - including the details of his transaction from the LL web site.

By the time my friend had gotten home from work yesterday, Mr Spad had refunded the purchase price of the missing item and my friend was able to TP over to Signature Skins and re-buy the product that SL had eaten... and I must say he looks pretty damned good. So Kudos to Simple Spad of Signature Skins! Not only are his skins pretty awesome (and reasonably priced), but he takes the time to help out his customers when SL has a hiccup. This alone makes a world of difference and we are pleased to be able to recommend this vendor as a place to shop.



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